FAQ

To download design templates from CraftUXD, simply visit our website and browse through the available templates. Once you buy a template you like, click on the download button or link provided. You may need to create an account or log in to access the download. After that, follow the on-screen instructions to complete the download process.

If you encounter difficulties while customizing a design template, don't worry! Simply reach out to our support team for assistance. You can contact us via email at support@craftuxd.com or through our customer support portal on the website. Our team is here to help you overcome any customization challenges.

Our design templates come in various file formats to suit different needs. You can expect formats like .story, .mp4, .gif, and more depending on the type of product. Each format is carefully selected to ensure compatibility and ease of use for your projects.

Most templates are designed for the latest versions of the software; however, backward compatibility is not guaranteed. If you have any doubts or questions, we recommend contacting us first to confirm product details and ensure compatibility with specific software versions before making a purchase.

Creating an account makes shopping faster and more convenient. It allows you to save your address and payment details, so you don’t have to re-enter them every time you purchase. It also helps you easily track your orders.

You save more in the long run with a subscription plan through exclusive discounts on every asset purchase. Visit our Pricing Page to explore Beginner, Pro, and VIP options and choose the plan that best fits your needs. Our goal: Build smarter and save big!

Once logged in, click your profile icon at the top right corner. In the dropdown menu, select "My Subscriptions." In that section, click "Cancel Subscription" and follow the prompts to complete the cancellation. Done!

After purchasing your plan, a thank-you screen displayed your promo code (e.g., ZUXD). You need to enter this code at checkout in the "Enter a promo code" field for the discount to apply instantly.

Reselling, redistributing, or sharing templates purchased from CraftUXD is strictly prohibited. All templates are licensed exclusively for personal or commercial use by the original purchaser. If you are unsure about the licensing terms, please refer to the licensing information on our website or contact us at support@craftuxd.com for clarification regarding your specific use case.

Yes, if you would like exclusive rights to a specific template and wish to ensure it is no longer available for others to purchase, you can reach out to us at support@craftuxd.com to discuss a buyout settlement. This agreement will grant you a perpetual license for exclusive use of the template and ensure its removal from the CraftUXD marketplace.

Yes, we specialize in creating highly customized templates tailored to your specific needs. For vendor-specific solutions or unique project requirements, contact us at support@craftuxd.com to discuss your vision and receive a quote based on your requirements.